Shipping Policy – Icon Lige

Introduction

At Icon Lige, we are committed to delivering your order safely, efficiently, and with complete transparency. This Shipping Policy explains how your order is processed, shipped, and delivered.

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1. Shipping Destinations

1.1 Delivery Coverage

Icon Lige currently ships to customers in multiple countries worldwide. Shipping availability may vary depending on your location.

If your country is not available during checkout, please contact our customer support team for assistance.

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2. Order Processing & Shipping Times

2.1 Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

During holidays, promotional campaigns, or periods of high demand, processing times may be slightly longer.

2.2 Estimated Delivery Time

After dispatch, estimated delivery times are generally:

• United States: 5–10 business days
• United Kingdom: 5–10 business days
• Canada: 6–12 business days
• Australia & New Zealand: 6–12 business days
• Europe: 5–10 business days
• Other International Destinations: 7–15 business days

Please note that these are estimated delivery times only and may vary due to customs clearance, carrier delays, weather conditions, or other factors beyond our control.

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3. Shipping Costs

3.1 Standard Shipping

Shipping costs, when applicable, are calculated during checkout based on the destination.

3.2 Free Shipping

We regularly offer Free Shipping promotions. When available, eligible orders will automatically qualify during checkout.

3.3 Express Shipping

Where available, Express Shipping may be offered for an additional fee. Pricing will be displayed before payment is completed.

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4. Order Tracking

4.1 Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can use this tracking number to monitor your shipment through the carrier's tracking system.

4.2 Tracking Updates

Please allow 24–72 hours after shipment for tracking information to become active.

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5. Shipping Issues

5.1 Delivery Delays

Although we work with trusted shipping partners, delivery delays may occasionally occur due to factors beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team and we will gladly assist you.

5.2 Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.

After reviewing the shipment, we will work to provide an appropriate resolution, which may include:

• A replacement shipment, or
• A full refund, where applicable.

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6. Shipping Address Changes

If you need to update your shipping address after placing an order, please contact us immediately.

We can only modify the shipping address before the order has been dispatched. Once an order has shipped, address changes are no longer possible.

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7. Customs & Import Duties

For international orders, customs duties, import taxes, or other local fees may apply depending on your country's regulations.

These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.

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8. Contact Us

If you have any questions regarding shipping, delivery times, or your order status, please contact our support team.

Email: support@iconlige.com

Our team is always happy to assist and will respond as quickly as possible.