Returns and Exchanges Policy – Icon Lige

Introduction

At Icon Lige, we are committed to providing premium-quality watches and an exceptional shopping experience. If, for any reason, you are not completely satisfied with your purchase, you may return or exchange your order in accordance with the applicable consumer protection laws in the United Kingdom.

1. Right of Withdrawal

In accordance with applicable consumer protection legislation, you have the right to withdraw from your purchase within 14 calendar days from the date you receive your order, without providing a reason and without incurring any penalties.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

The item must be unused, unworn, and in its original condition.
The product must be returned in its original packaging, including all accessories, manuals, and protective materials.
All original tags must remain attached.
Proof of purchase or your order confirmation must be included with the return.

Returns that do not meet these requirements may not be accepted.

3. How to Return an Item

To initiate a return, please follow these steps:

Contact our customer support team at support@iconlige.com, including your order number and the reason for your return.
Our team will provide you with the return instructions and the appropriate return address.
Carefully package the item and send it back following the provided instructions.

Unless the item is defective, damaged upon arrival, or incorrectly shipped, return shipping costs are the responsibility of the customer.

4. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

Your refund will be issued using the same payment method used for the original purchase.
Refunds are processed within 14 days after we receive and inspect the returned product.

Please note that processing times may vary depending on your payment provider or financial institution.

5. Exchanges

If you would like to exchange your watch for another model, color, or variation, please contact us using the same return procedure.

Once your original item has been received and approved, we will ship the replacement product, subject to stock availability.

6. Non-Returnable Items

For hygiene, customization, or legal reasons, the following items cannot be returned or exchanged:

Personalized or custom-made products.
Gift cards.
Items showing signs of wear, use, or damage caused after delivery.
Products returned without their original packaging or accessories.

7. Legal Warranty

Nothing in this Returns & Exchanges Policy affects your statutory rights under applicable consumer protection laws.

If your product is found to be defective or not as described, you may be entitled to a repair, replacement, or refund in accordance with the relevant legal guarantees provided by law.

8. Contact Us

If you have any questions regarding our Returns & Exchanges Policy or need assistance with a return, our customer support team is here to help.

Email: support@iconlige.com

We aim to respond to all inquiries as quickly as possible and provide a smooth, hassle-free experience for every customer.